Performances affected by the Corona Virus

 

You will find all the information on the current situation here:

1. Which performances have been cancelled?

All remaining Bayerische Staatsoper performances from 11 March to 31 July have been cancelled. Tours and our accompanying programme, as well as events at other venues, are also impacted by the cancellations during the above period. There is a substitute programme, more information can be found in the schedule.

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2. When can I buy tickets for the coming season?

Subscription orders for the 2020/21 season are finished (except Gift Subscriptions). Remaining places can be obtained from the subscription office at +49.(0)89.2185 1930 (Mon-Fri 10 am - 6 pm).

Information on your subscription places in the 2020/21 season: Your places are still reserved for you. Subscription tickets will only be sent and invoiced as soon as the match can be resumed in the planned form.

Further information is available here.

Single tickets can be ordered immediately via the schedule. However, sales will not start until there is reliable information that the planned performances will take place. At present, the processing of orders for September and October is planned to begin on Friday, 19 June 2020 (ticket contingent 1), and direct sales by booking seats online, by telephone and at the box office (ticket contingent 2) from Saturday, 18 July 2020 (10.00 a.m.). We will inform you in time, if these two dates can be maintained or if they have to be postponed.

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3. Will I be refunded the admission fee for cancelled performances?

Of course. Our colleagues have cancelled at full speed in the last few weeks and have reversed all performances until the end of July. All visitors who booked their tickets on customer number have already been contacted by us. If you haven't heard from us yet, please contact the ticket office. We kindly ask for your understanding that the retransfer may take a few weeks.

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4. How will I get the admission price back?

If you bought your tickets on customer number, this depends on how you paid (see Item D for anonymous purchases):

 

a) I issued a direct debit order.
All tickets for the performances affected will be cancelled automatically and transferred back. You must do nothing. Please be patient for some weeks. Please do not make any return debits yourself. We will contact you if we have any questions about the refund.

 

b) I paid with credit card/bank transfer/instant transfer/gift voucher/customer balance and EC card or cash at the desk.
All tickets for the performances affected will be cancelled automatically. You must do nothing for the moment. The admission price will be converted into a voucher. You will receive an e-mail from us as soon as this happens (or a letter if only postal address is provided) and can then choose:

  • Redeem voucher by 31 December 2023
  • Return debit to your bank account
  • Donation to our institution.

Please be patient for some weeks, until we contact you. Please do not make any return debits yourself. We will contact you if we have any questions about the refund.

 

 c) I paid with a subscription voucher.
All tickets for the performances affected will be cancelled automatically. You must do nothing for the moment. The virtual subscription voucher will be activated again with the cancellation. You will receive an e-mail from us as soon as this happens (or a letter if only postal address is provided) and can then choose:

  • Return debit to your account by August 2020 at the latest
  • Donation to our institution

 

d) I bought my tickets anonymously at the desk. What should I do?
Anonymous buyers who wish to return their tickets for cancelled performances are kindly requested to come to the box office with their tickets (Monday to Saturday from 10 a.m. to 7 p.m.). We expect to open mid / end of May 2020, and the original ticket is required for refund. We expect to open mid / end of May 2020, and the original ticket is required for refund. For reasons of hygiene, contactless payment is preferred. Instead of a bank transfer to your account, you can also receive a voucher for the cancelled amount. Please remember to wear a mouth and nose mask when visiting the box office. For security reasons, we cannot keep large amounts of money at the counter, so cash payment is limited to a maximum of 100 € per order. For customers from outside Germany, it is also possible to send the original tickets by mail, including contact details and IBAN. However, we have to ask for your patience here as well, as the processing may take some time.

 

 e) I am a subscriber. What must I do?
All subscription seats for the performances affected will be cancelled automatically. You must do nothing for the moment. You will receive a virtual subscription voucher for the amount of the discounted performance price. You will receive an e-mail from us as soon as this happens (or a letter if only postal address is provided) and can then choose:

  • Return debit to your account by August 2020 at the latest
  • Donation to our institution

 Please contact the subscription office if you have any questions.

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5. What happens if I bought my tickets via an external advance sales point?

If you bought your tickets from a private advance sales point, please contact it directly. These include: Süddeutsche Zeitung Tickets, central advance ticket sales in the lower level at the Marienplatz and Stachus underground stations. This also applies for Theatergemeinde and Volksbühne ticket holders.

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6. What happens if I bought my tickets via the ticket exchange?

Visitors that bought their tickets via the ticket exchange or comparable platforms should please contact the person they bought them from.

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7. Can I also donate the admission fee?

If we have already transferred the ticket amount back to you, you can also donate the amount later on. You will of course receive a donation receipt for the amount donated. Please transfer the donation to the following account:

Account holder: Staatsoberkasse Bayern in Landshut
IBAN: DE75 7005 0000 0001 1903 15
BIC: BYLADEMMXXX
Bayerische Landesbank München
Reason for payment (“Verwendungszweck”): BKZ 5305.1202.4997, Kap. 1581, Spende Staatsoper *)

*) If possible please add your customer number 

Your donation will benefit the ongoing operations of the Bayerische Staatsoper.

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8. Are the box office and the opera shop open?

The box office at Marstallplatz is open since 4 June with regular opening hours (Monday to Saturday from 10 a.m. to 7 p.m.) and under hygiene conditions, but only for cancellations of anonymous purchases. At the moment nothing can be bought. 

For reasons of hygiene, cash-free payment is preferred. Instead of a transfer to your account or a chargeback to your card used for payment, you can also receive a voucher for the cancelled amount. Please take care to protect your mouth and nose and to keep the minimum distance in shops.

Anonymous buyers who wish to return their tickets for cancelled performances are kindly requested to come to the box office with their tickets. The original ticket is required for the refund. Customers abroad may also send the original tickets per post with provision of contact data and IBAN. However we must ask that you also please be patient here, as processing may take some time.

Refunds for other customers are only possible at the box office if they have been booked on customer number and the purchasers appear in person with their original tickets at the box office. In this case the admission fee will be transferred back. A cash payment is not possible.

The opera shop is also open (Monday to Saturday from 10 a.m. to 7 p.m.). Sales will take place again to a limited extent. For reasons of hygiene, cashless payment is preferred.

During the summer break the opening hours are as follows:
- The box office is open until 24 July during the opening hours mentioned above. From 25 July to 30 August the box office is closed
- The opera shop is open until 24 July with reduced opening hours (10-15 h). It is also closed from 25 July to 30 August. 

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9. Who do I contact if I have any questions?

Please contact the central ticket sales team by e-mail. We would cordially ask you to refrain at the moment from potentially unnecessary enquiries to help us to also process your return transfer quickly.