Performances affected by the Corona Virus

 

You will find all the information on the current situation here:

1. Which performances have been cancelled?

All Bayerische Staatsoper performances from 11 March to 19 April have been cancelled, as have the performances of The Barber of Seville on 21 and 24 April 2020. Tours and our accompanying programme, as well as events at other venues, are also impacted by the cancellations during the above period.

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2. What is the situation with performances after 19 April? Will the Munich Opera Festival be held?

To date only the two performances of The Barber of Seville on 21 and 24 April 2020 have been cancelled. We are in close contact with the authorities and will inform you immediately if any further performances are cancelled. At present, we are assuming that the Munich Opera Festival can be held, a final decision will be taken on 4 May. Ticket sales for performances from 20 April 2020 onwards continue as usual, and only the box office is closed until further notice.

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3. Will I be refunded the admission fee for cancelled performances?

Without a doubt. However we would ask you to please be patient for some weeks. The charge back process for performances up to 19 April is expected to last until the beginning of May. Processing is chronological according to performance date. We will contact you if we have any questions about the refund.

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4. How will I get the admission price back?

If you bought your tickets on customer number, this depends on how you paid (see Item D for anonymous purchases):

 

a) I issued a direct debit order.
All tickets for the performances affected will be cancelled automatically and transferred back. You must do nothing. Please be patient for some weeks. Please do not make any return debits yourself. We will contact you if we have any questions about the refund.

 

b) I paid with credit card/bank transfer/instant transfer/gift voucher/customer balance and EC card or cash at the desk.
All tickets for the performances affected will be cancelled automatically. You must do nothing for the moment. The admission price will be converted into a voucher. You will receive an e-mail from us as soon as this happens (or a letter if only postal address is provided) and can then choose:

  • Redeem voucher by 31 December 2023
  • Return debit to your bank account
  • Donation to our institution.

Please be patient for some weeks, until we contact you. Please do not make any return debits yourself. We will contact you if we have any questions about the refund.

 

 c) I paid with a subscription voucher.
All tickets for the performances affected will be cancelled automatically. You must do nothing for the moment. The virtual subscription voucher will be activated again with the cancellation. You will receive an e-mail from us as soon as this happens (or a letter if only postal address is provided) and can then choose:

  • Redeem subscription voucher by the end of the season (31 July 2020)
  • Return debit to your account during August 2020, if the credit is still available on 1 August 2020
  • Donation to our institution

 

d) I bought my tickets anonymously at the desk. What should I do?
Anonymous purchasers who would like to cancel their tickets for performances affected are advised to wait until the box office opens again. The original ticket is required for the refund. Customers abroad may also send the original tickets per post with provision of contact data and IBAN. However we must ask that you also please be patient here, as processing may take some time.

 

 e) I am a subscriber. What must I do?
All subscription seats for the performances affected will be cancelled automatically. You must do nothing for the moment. You will receive a virtual subscription voucher for the amount of the discounted performance price. You will receive an e-mail from us as soon as this happens (or a letter if only postal address is provided) and can then choose:

  • Redeem subscription voucher by the end of the season (31 July 2020)
  • Return debit to your account during August 2020, if the credit is still available on 1 August 2020
  • Donation to our institution

 Please contact the subscription office if you have any questions.

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5. What happens if I bought my tickets via an external advance sales point?

If you bought your tickets from a private advance sales point, please contact it directly. These include: Süddeutsche Zeitung Tickets, central advance ticket sales in the lower level at the Marienplatz and Stachus underground stations. This also applies for Theatergemeinde and Volksbühne ticket holders.

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6. What happens if I bought my tickets via the ticket exchange?

Visitors that bought their tickets via the ticket exchange or comparable platforms should please contact the person they bought them from.

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7. Can I also donate the admission fee?

If we have already transferred the ticket amount back to you, you can also donate the amount later on. You will of course receive a donation receipt for the amount donated. Please transfer the donation to the following account:

Account holder: Staatsoberkasse Bayern in Landshut
IBAN: DE75 7005 0000 0001 1903 15
BIC: BYLADEMMXXX
Bayerische Landesbank München
Reason for payment (“Verwendungszweck”): BKZ 5305.1202.4997, Kap. 1581, Spende Staatsoper

Your donation will benefit the ongoing operations of the Bayerische Staatsoper.

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8. Why have I been written to more than once?

Subscription and ticket sales are processed separately for technical reasons. The performances are also processed chronologically by alternating teams. It is possible that you will be written to more than once if you are affected by several different orders during this period. You can help us with speedy processing by also replying to us each time.

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9. Are the box office and the opera shop open?

Please understand that the box office and the opera shop must remain closed until further notice. Please use our online shop via our programme if you would like to buy tickets for performances.

Anonymous purchasers who would like to cancel their tickets for affected performances are advised to wait until the box office opens again. The original ticket is required for the refund. Customers abroad may also send the original tickets per post with provision of contact data and IBAN. However we must ask that you also please be patient here, as processing may take some time.

Refunds for other customers are only possible at the box office if they have been booked on customer number and the purchasers appear in person with their original tickets at the box office. In this case the admission fee will be transferred back. A cash payment is not possible.

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10. Who do I contact if I have any questions?

Please contact the central ticket sales team by e-mail. We would cordially ask you to refrain at the moment from potentially unnecessary enquiries to help us to also process your return transfer quickly.