Technical Support

You can't see the performance

Erase the cache on your browser. If you're using Windows, press Strg + F5. If you have a MAC-PC, press (Apple) + Shift + R. Please check your internet connection and/or the available bandwidth.

The screen gets stuck and/or the live stream isn't running smoothly

Close all unnecessary programmes and windows. Reload the page. Use an alternative browser (Firefox, Google Chrome, Internet Explorer) and check to see if the problem continues. Make sure you've downloaded the most recent version of Adobe Flash Player. You can check this through your browser settings. Please make sure that you do not have any other data transfers or video streams open at the same time (perhaps in the background).

Streaming Technology and Player

The broadcast takes place as an Adaptive HTTP Live Streaming (HLS) in a HTML5 Player. This means that the video quality broadly adapts to the available bandwidth. The transmission starts off at the lowest quality for the lowest bandwidth. If the internet connection allows for a higher data rate, then the video will quickly adapt to fit the best image quality possible. The HTML5 Player lets you watch the video in almost every type of browser, operating system and devices.

Browsers for PC and Mac

The HTML5 Player is designed to work best in the common browsers Chrome, Firefox or Safari. In addition to the automatic adjustment of video quality according to the bandwidth detected, you may also select the bandwidth yourself by using the player controls in the bar below. This is recommended if the bandwidth tends to fluctuate, which can lead to lengthy blips in quality. In this case, you should choose a lower bandwidth so as to ensure a constant video stream.

Streaming for iOS (iPad/iPhone) and Android

You can also watch the broadcast via HLS- streaming on mobile devices with iOS, such as the iPad or iPhone, as well as all the more common Android devices. The quality adjustment in this case is completely automatic.


Adobe Flash Player

As a fallback option for older browsers and for Internet Explorer, the player includes Flash. In this case, the newest version must be installed. An update or installation of the newest Flash Player is recommended here. At the moment, the player requires Version 9 or above to enable the live stream.

Free download of latest Flash PlayerExterner Link

 

Basics

The essential requirement is a broadband internet connection such as DSL. The video is offered in three transmission qualities (Low, High and High Definition (Full-HD)) which automatically adjust to the individual internet user's data connection.

During the transmission, no downloads should be carried out in the background and no additional applications should be open.With access via WLAN, the internet speed depends partly on the distance from the access point / WLAN router. A change in physical position can improve the connection quality.

With DSL/cable connections, the bandwidth promised by the provider may fluctuate.


Notebook to television

1. Via HDMI

Newer laptops often have a DisplayPort or HDMI outlet. With a DisplayPort, you will need a suitable DisplayPort to HDMI adapter and an HDMI cable of sufficient length. First connect the cable to the television using a free HDMI input. Then switch the television input to the selected HDMI input. Then connect the laptop to the HDMI cable. The laptop then usually increases the display to TV width automatically. If the display does not appear or the video window appears on the laptop screen, the laptop display must be switched off. To do this, press the FN (function) key and the monitor key (F7) at the same time. Then select "Output to external monitor" or "Second screen only" from the selection menu.
Sound is also transmitted from the laptop to the television via the HDMI output. If you wish to listen using the headphone output of the laptop, the output must be changed over in the laptop using the control panel → Sound (Windows) to HDMI.

2. Via VGA or DVI connection

The connection can also be made via a VGA or DVI connection. For this, you will only need a VGA or DVI connector cable. Connect the cable to the VGA or DVI output of the laptop and to the VGA or DVI input of the television. Set the television in the "Input" menu to PC (RGB/VGA).

On the laptop, press the FN (function) key and the monitor key (F2) at the same time so that the monitor screen is shown on the laptop.

Notebook to stereo system

For this, please use a mini jack cinch cable. The laptop is connected with the mini jack via the headphone output. At the stereo system, connect the two cinch plugs to AUX or TV. Make sure that the sound output on the laptop is on. The symbol in the task bar in Windows must not be crossed through. You should also check the volume level in the sound mixer and adjust it if necessary.

If the sound output does not work, check the sound output settings in the control panel → Sound. Select headphone output.

Smart TV

This is the description for new flatscreen TVs with internet functionality and built-in browser. You can also follow the live stream on these devices. For this, enter the URL www.staatsoper.de/tv using the remote control or a connected keyboard.

Internet Set-Top Boxes / Media Hubs

e.g. Sony Google TV, Apple TV, Samsung HomeSync etc.

Staatsoper.TV can also be viewed via internet set-top boxes. For this, connect the device via HDMI to your TV as shown in the operating instructions. Check the internet connection. You can also follow live stream with these devices via the browser. For this, enter the URL www.staatsoper.de/tv using the remote control provided or a connected keyboard.