FAQ Ticket Sales 20–21 Season

The basic rule is: Your health has the highest priority! We will consistently implement the developed and coordinated hygiene concepts and adapt them on a daily basis. But it is also a matter of the heart for us that you experience a fulfilling and stimulating performance visit with us - we are looking forward to seeing you again!

In the following overview we answer some of the central questions about the start of the season. If you have any further questions, please contact the visitor communication department.

 

Instructions for your Visit

Further information

When does the 2020-21 season begin?

The 2020-21 season starts on 1 September 2020 with additional performances, and the first introductory events will already take place on 22 and 30 August. In the course of the season, there will be repeated deviations from the schedule previously communicated in our annual preview. You can find the complete schedule here. Please note that revised versions of Cosí fan tutte, Die Zauberflöte, Le nozze di Figaro, Schwanensee and Giselle will be performed. This is also possible for other performances.

When will autumn tickets go on sale?

You can now order tickets via the schedule (ticket contingent 1):

  • Orders for October will be processed from the beginning of September,
  • Orders for November will be processed from 28 September,
  • Orders for December will be processed from 7 October.

A further contingent of tickets (ticket contingent 2) will be available for direct sale online, by telephone and at the box office on the following dates:

  • All productions in September: from now on
  • All productions in October: from Wed 16 September 10.00 am,
  • All productions in November: 10 October 10.00 am,
  • All productions in December: 7 November 10.00 am.

Depending on demand and availability, ticket purchases can be limited to a maximum of two tickets per order. If the quantity of tickets requested exceeds the supply, the decision will be made by lot.

I have a question about reimbursement for performances 19/20

Please click here.

  •     Orders for September will be processed from 7 August,
  •     Orders for October and November will be processed from 26 August,
  •     Orders for December will be processed as usual on the same date from September 1.

A further contingent of tickets (ticket contingent 2) will go on sale online, by telephone and at the box office on the following dates:

  •     All performances in September: from Tue 18 August 10.00 a.m. (no box office sales up to and including 30 August),
  •     Performances from 1 October to 13 November inclusive: from Sa 12 September 10.00 a.m,
  •     Performances from 14 November: as usual, two months in advance from 14 September.

Depending on demand and availability, ticket purchases may be limited to a maximum of two tickets per order. If the quantity of tickets requested exceeds the supply, the decision will be made by drawing lots.

Wheelchair places: One of the two seats is reserved for written advance booking. One seat is reserved for sales at the counter and by telephone. Sales begin one week before the regular counter sales start. In September, barrier-free access to the building will be provided via the Freunde-Foyer (entrance Alfons-Goppel-Straße). You can find further information on barrier-free access here.

Which seats are on sale?

We have defined a modified seating plan that complies with the current regulations on the spacing of cultural events and, in accordance with the specifications of the Bavarian State Government, includes 500 seats in September and, from October onwards, initially 200 seats in all categories. Should there be any further modifications in the course of time, we will adjust the seating plan accordingly and sell the tickets directly (ticket contingent 2).  Basically the categories and price schemes of the regular seating plans remain valid. For ballet performances, the arrangement of the categories in the stall has been changed, as the lines of sight have changed due to the raised orchestra pit. You can find the currently valid seating plan here. It is possible that you are sitting next to a stranger with no space between you and that the seat in front and behind you is taken. You can see a typical saeting plan for September here, but due to production there are slight deviations every day. Please indicate on the order form whether you also accept single seats.

What else should I bear in mind when visiting?

Detailed information about your visit will be sent to you by e-mail in good time before the performance. They will tell you what to take into account on admission, whether there will be a break and gastronomic offers and whether you will have to wear a mouth-and-nose cover during the performance - depending on the valid regulations. Currently, only persons who cannot wear a mouth and nose cover for health reasons are excluded. We currently assume that a mouth and nose cover must be worn until the beginning and after the end of a performance.

Every ticket purchase is personalized, an anonymous purchase at the box office is unfortunately not possible in the current situation. It is not necessary to register the specific visitors, but as a buyer you are obliged to be able to name the visitors of the performance. Please forward the information about the visit to the actual visitors and take note of our current supplementary conditions.

Please also note that due to the current situation there may be cast changes and changes in the schedule of the productions shown - thanks for your flexibility!

What happens with the subscription?

Your seats are of course still reserved for you. Subscription passes will only be sent and invoiced as soon as play can be resumed in the planned form. Unfortunately we have to suspend all subscription calls in September and October. As a compensation, all subscribers can take advantage of their 20% subscription discount as soon as advance ticket sales begin for all performances in September and October. When processing orders (ticket contingent 1), the first 20 tickets per performance during this period are always allocated to subscribers. At the end of September a decision will be made as to whether subscription calls can be made again from 1 November. Thank you very much for your loyalty and patience!

I already ordered tickets for the new season some time ago, is this order still valid?

All orders that are not affected by a change of schedule remain valid. If there are any changes or questions from our side, we will contact you. If you have any further questions, please feel free to contact our Visitor Communication Department.

I have a voucher that expires at the end of 2020. How long can I still use it?

Vouchers valid until 31.12.2020 are automatically extended until 31.12.2021. You don't need to do anything else and can redeem the voucher as usual for a purchase online at the counter or by telephone until the end of 2021.

What can I do if I cannot attend a performance after all?

If you have bought tickets for a performance but are unable to attend, please use our Ticket Exchange Platform. Please make sure to exchange contact details with the buyer when selling your tickets via the Ticket Exchange so that we can name the visitors to the performance in case we need to.

I have a question about refunding for performances 19/20

Please click here.