Dear www.staatsoper.de Visitor,
In the following, we inform you about how we handle your data. We answer questions such as:
● What data will be collected during my website visit and why?
● What happens with my data when I register for the Bayerische Staatsoper’s newsletter?
● Where is my customer data stored when I buy a ticket?
● How can I object to the storage of my data?
Briefly: We want to transparently explain what happens behind the scenes of a website visit.
Questions still unanswered or is anything unclear? Our online editorial team will be happy to answer all questions: firstname.lastname@example.org
Do you have concerns about data privacy or find anything confusing?
Our data privacy officer will be happy to accept your inquiries: email@example.com
Would you like detailed information about the data from you that we have stored?
Our visitor communication staff will be very happy to help you: firstname.lastname@example.org
Information as at: 14 September 2021
The Bayerische Staatsoper’s website is operated in compliance with the applicable legal regulations for data privacy (BayDSG – Bavarian data privacy legislation). The personal data of all users is handled with appropriate care and diligence (Art. 4 of BayDSG). Personal data will only be collected and used to be able to offer you the use of the website and its services.
All rights reserved. All content, text, images, graphics, audio and video files on the Bayerische Staatsoper’s websites and web applications are subject to copyright law and other privacy laws. The content of the websites may not be copied, distributed, changed or made accessible to third parties for commercial purposes. Some content is also subject to the copyright of third parties.
With the visit to staatsoper.de, the Bayerische Staatsoper (or our webspace provider) collects data on every access to the offering (server logfiles). This access data includes: Name of the website accessed, file, date and time of the access, data volume transferred, report on successful access, browser type and version, user’s operating system, referrer URL (previously visited page), IP address and the requesting provider. We only use the log data for statistical analyses on the purpose of the visit, security and optimization of the offering. However, we reserve the right to check the log data at a later date if there is a justified suspicion of an illegal use due to concrete evide
Personal data is information, with the aid of which a person is identifiable, so information that can be traced back to a person. This includes the person’s name, e-mail address and telephone number. Personal data also includes data on preferences, hobbies, memberships or other websites that have been viewed. Personal data is only collected, used and forwarded by the provider when this is legally permitted or the users consent to the data collection.
Generally speaking, you can use our website without personal data being collected.
To use specific services of our website you must, however, submit personal data. You use these services voluntarily and you decide whether or not you want to provide your data. This, for example, includes our newsletter, all forms and parts of the press area. All personal data collected for ticket orders and ticket sales is stored and processed by the Bavarian State Theatres Central Ticket Service. Please note the special data privacy instructions in this respect.
We will only use the personal data you provide via our website for the purposes of the respective surveys. Personal data that is collected via our website is not provided to third parties. However, a provision of personal data to state institutions and authorities entitled to receive such information will be made if requested in line with the applicable legal disclosure requirements or if we are required by a court decision to disclose such information.
The Bayerische Staatsoper protects your personal data against unauthorized access and unauthorized use or publication. Your personal data is encrypted for this by our website with the SSL process (Secure Socket Layer) when sending it to the Bayerische Staatsoper’s servers. Furthermore, the Bayerische Staatsoper also keeps your personal data in a controlled secure server environment, in which unauthorized access and publication are prevented.
We inform you about ourselves and our offers with our Newsletter. If you would like to receive the newsletter, we need a valid e-mail address from you, where you will receive an aptly-named “opt-in” e-mail. By clicking on the link you confirm that you want to subscribe to the newsletter and activate sending. The provision of further data is optional. This data will only be used for sending the newsletter and will not be passed on to third parties.
You can revoke your consent to storing the data, the e-mail address and its use to send the newsletter at any time. The revocation can be made via a link in the newsletters, on the website or by sending a message to the contact options above.
The personal ordering data will be collected, processed and used in accordance with the applicable data privacy regulations. With orders on www.staatsoper.de, essentially all data is protected by a secure connection (SSL and TLS) between your PC and our server. The personal ordering data (name, address, e-mail, telephone number, for example) is collected, processed and used in compliance with the data privacy regulations applicable for ticket orders in an automated process and only for the substantiation, arrangement or amendment of the contractual relationship.
You will find information on the data privacy guidelines for online ticket purchases via the "Bavarian State Theatres Central Ticket Service" on the respective website.
It can happen that third party content, such as YouTube videos, map material from Google Maps, RSS feeds or graphics from other websites, for example, will be integrated within this online offering. In this respect, the providers of this content (hereinafter referred to as “third party providers”) must always use the user’s IP address, as without the IP address they cannot send the content to the user’s browser. The IP address is therefore required to display this content. We do our very best to only use content whose respective providers only use the IP address to deliver the content. However, we have no influence on whether or not the third party providers store the IP address, for statistical purposes, for example. If this is known to us, we inform the user about it.
We reserve the right to use social plugins of the social network, facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are recognizable from the Facebook logos (a white "f" on a blue tile or a "thumbs up" icon) or they show the "Facebook Social Plugin" add-on. The list and appearance of the Facebook social plugins can be viewed here: developers.facebook.com/docs/plugins/
If a user accesses a website of this offering, the browser sets up a connection with Facebook's servers. Facebook sends the content of the plugin directly to your browser and this integrates it into the website. The provider therefore has no influence on the scope of the data that Facebook collects using this plugin and therefore informs the user according to their level of knowledge.
The integration of the plugins provides Facebook with the information that a user has accessed the corresponding page of the offering. If the user is logged into Facebook, Facebook can assign the visit to the respective Facebook account. If users interact with the plugins, by pressing the Like button or giving a comment, for example, the corresponding information is sent directly from their browser to Facebook and saved there. If a user is not a Facebook member, there is still the possibility that Facebook will find out and store the IP address. According to Facebook, only anonymized IP addresses are saved in Germany.
If a user is a Facebook member and does not want Facebook to collect data on this offering and link with the member data stored on Facebook, they must log out of Facebook before the website visit.
We reserve the right to use buttons of the Twitter service. These buttons are offered by Twitter Inc., 795 Folsom St, Suite 600, San Francisco, CA 94107, USA. They can be identified by words such as "Twitter" or "Follow", combined by a stylized blue bird. Using the buttons, it is possible to share a post or a page of this offering on Twitter or to follow the provider on Twitter.
As a user you have the right in our online services to receive free of charge information on request about the personal data about you that has been stored. You also have the right to the correction of incorrect data, as well as the blocking and deletion of your personal data (Art. 12 of BayDSG), provided there is no legal obligation to retain such data.
Please write us an e-mail as required to email@example.com.
Usage data will only be collected for statistical purposes and to further optimise our website and to make it more attractive. Usage data is, for example, the time and date of your website visit or the website from which you accessed www.staatsoper.de. The collection and processing of usage data is performed via the "Google Analytics” web analysis service. Google Analytics uses "cookies", text files that are saved on your computer, and which enable us to analyze the use of the website. For this purpose, the usage information generated by the cookie (including your abbreviated IP address) is transferred to our server and stored for usage analysis purposes, which allows us to optimize our website. Your IP address is anonymised with this process, so you as the user remain anonymous for us. The information on your use of this website generated by the cookie is stored on the Bayerische Staatsoper’s servers and not forwarded to third parties. You can prevent the use of the cookies with a corresponding setting of your browser software.
If you do not agree to the storage and analysis of this data from your visit, you can object to the storage and usage at any time with a few clicks. An aptly-named “opt-out cookie” is then stored in your browser, with the result that Google Analytics doesn’t collect any session data at all. When you delete your cookies the opt-out cookie is also deleted and it may have to be activated again.
In the following, you can decide whether or not a unique web analysis cookie may be stored in your browser, to enable the website operator to record and analyze different statistical data.
If you want to decide against this, please click on the following link to store the Google Analytics deactivation cookie in your browser.
Wenn Sie sich dagegen entscheiden möchten, klicken Sie den folgenden Link, um den Google Analytics-Deaktivierungs-Cookie in Ihrem Browser abzulegen.